About Our Book

Forward

In working with Leadership Development Programs, we have coached many people who say “I know WHAT I need to change. I don’t know HOW to actually change those behaviors!”

So What! Now What?, The Coaching Guide for Leaders and Managers, is a road map identifying the most common growth areas that emerge from feedback or performance appraisals. Few people have the luxury of a daily executive coach to help them. So What! Now What? scripts the actual behaviors that need to be demonstrated for success in areas of individual and team development. You may have technical expertise. However, unless you are successful in working with and through other people, your chances of overall effectiveness are compromised.

As Daniel Goleman, Emotional Intelligence (E.I.) guru, notes in his book Primal Leadership, “our rule of thumb is that EI contributes 80 to 90 percent of the competencies that distinguish outstanding from average leaders--and sometimes more.”

Desire to change is not sufficient. Identifying and monitoring behavior changes allows for true and substantial progress toward effectiveness. We have the fundamental belief that leaders and managers do want to grow and develop.

Claudia Busch Lee, Ph.D.
Ann Pinney, MA, MBA